Error · meta-viewport
Zoom is blocked on phones
Lighthouse / axe call it: Zooming and scaling must not be disabled · [user-scalable="no"] is used in the <meta name="viewport"> element or the [maximum-scale] attribute is less than 5
Your site forbids pinch-to-zoom. Anyone who needs bigger text can't get it.
Who it leaves out: people with low vision · mobile users🔎 also SEO
How to fix it
Remove the zoom lock. Nothing else changes. Code included, verified.
In the code
Remove user-scalable=no and maximum-scale from the viewport meta tag so people can pinch-zoom.
✓ Our scanner writes and tests this correction for you.
Where to fix it without code
If your site runs on one of these platforms, the fix is in the admin panel:
WordPress:
Usually set by the theme or a mobile plugin; check for a "disable zoom" option and turn it off, or apply the code below.Wix:
Wix controls this; if pinch-zoom is blocked, contact Wix support with this report.
Don't want to fix this by hand, element by element?
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Related errors
Automated testing covers roughly half of WCAG criteria; a full conformance claim also requires manual review. Technical information, not legal advice.